DoorDash charges commission rates to bring value to your business and community commissions cover advertising and marketing, delivery driver costs, customer service for consumers, merchants, and Dashers, technology platform costs, and more. 6% Pickup is available to all partners in the US who comply with the DoorDash Merchant Terms of Service, including having DoorDash Pickup menu prices match in-store prices.Ĭommission is a percentage of the order subtotal for each order processed through the DoorDash platform. Partnership Plans are available for restaurants with 75 or fewer locations in the US.
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The "Premier" plan includes all of the benefits of "Plus" and a Growth Guarantee* at 30% delivery commission and 6% pickup commission, with a 30-day free trial.Īll plans include Storefront, commission-free online ordering for your website. The "Plus" plan adds an expanded delivery area and DashPass, at 25% delivery commission and 6% pickup commission, with a 30-day free trial. The "Basic" including our core marketing tools (listing your business on the DoorDash app, discoverable in search, and featured in our algorithmic collections like "Fastest Near You" or "Local Favorites") at 15% delivery commission and 6% pickup commission with a 7-day free trial. Pricing plans differ based on the level of built-in marketing plans included. *2.9% of the total transaction amount + $0.30 per order We hire the best and expect the best from our team.Ĭredit card processing: With the exception of Storefront (where you only pay a credit card processing fee* with no additional commissions, monthly fees or per-order fees), all DoorDash offerings include credit card processing, so you have less to worry about when it comes to overhead expenses. Technology platform costs: It takes a world-wide, world-class logistics, engineering, coding, marketing, and operations team to keep the DoorDash app and website, our Merchant Portal and tablet, and our Dasher app running. When something goes wrong with an order, we have a 24/7/365 team of people ready to help solve customer issues, so they’ll continue to order from your business. Learn more about the Dasher Community at Dasher Central.Ĭustomer service and support for consumers, merchants, and Dashers: Customers, business owners, and Dashers all have unique needs that often need addressing immediately. Here are some of the items they cover:Īdvertising and marketing: Being on the DoorDash app puts your business in front of new customers every day.ĭelivery driver costs: We empower our community of Dashers, who make every delivery possible, by providing them flexible earning opportunities with competitive local pay, promotional pay, 24/7 support, third party insurance, and exclusive discounts. We’re committed to delivering on our promise of introducing new customers to our partners and helping the 550,000+ merchants on our platform grow their online sales.ĭoorDash charges fees and commission rates to bring value to your business and community. A crucial part of helping partners generate steady sales growth is making sure that customers have a high-quality experience on the platform. Helping merchants grow their businesses is essential to achieving our mission to empower local economies, and we’ve built DoorDash to be a partner and a catalyst for growth for local merchants of all kinds. Restaurants that have consistent DoorDash and in-store prices provide customers with a more trustworthy and reliable experience, and therefore receive higher visibility in the app. We take consistent pricing into consideration when determining when and where a store appears on the homepage. These factors include, but aren’t limited to, efficient restaurant operations, positive customer ratings and reviews, cuisine types that match customer preferences, and consistent pricing between your in-store and DoorDash menus.
DoorDash considers a few factors that help determine a restaurant’s visibility in the app.
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